Metro InHOUSE — Unified Hotel Operations

Manage Your Hotel
Operations 
in Real-Time

From front desk to housekeeping, Metro InHOUSE connects every department with one easy-to-use platform — boosting efficiency, accountability, and guest satisfaction.

Metro InHOUSE dashboard

TRUSTED BY LEADING HOTELS

Airbnb
Booking.com
Metro Hospitality
Marriott
Hilton
Sheraton
Airbnb
Booking.com
Metro Hospitality
Marriott
Hilton
Sheraton
THE PROBLEM

Hotel Operations Are Broken

Hotels still rely on outdated tools — radios, paper logs, scattered chats — that slow down work, create miscommunication, and frustrate both staff and guests.

Disconnected Teams

Front desk, housekeeping, and maintenance operate in silos with no shared visibility into tasks or guest requests.

Slow Response Time

Manual communication delays guest requests and creates bottlenecks across every shift and department.

No Real-Time Visibility

Managers lack live insight into team productivity, room status, or pending tasks across the property.

Everything You Need to Run a Better Hotel

Task Management

Team Communication

Smart Notifications

Shift Management

Supply Requests

Reporting Dashboard

Maintenance Tickets

Quality Assurance

Guest Requests

Room Status Board

Activity Logs

Customizable Workflows

BUILT FOR EVERY ROLE

One Platform. Every Hotel Role.

For Housekeepers

  • Live room assignments
  • One-tap task completion
  • Sick leave & shift swaps

For Maintenance

  • Ticket queue with priority
  • Photo + voice notes
  • Full repair history

For Managers

  • Live dashboards
  • Approve requests
  • Coach with reports

For Front Desk

  • Quick-create requests
  • Guest-history view
  • Smart escalation

For Supply

  • Inbound requests
  • Inventory tracking
  • Reorder alerts

For Owners

  • Portfolio overview
  • Cost & efficiency KPIs
  • Owner reports
PRICING

One fair price per staff member.

Billed per active staff member, per month — up to 10% less than comparable platforms. Teams of 25 or fewer pay a flat $225/mo.

Compare plans
Essential$9/staff·mo
Scale$22.50/staff·mo
Housekeeping task management
Maintenance task management
QA checklists with photo evidence
Task cloning & roll-back alerts
Multi-role task assignment
Emergency SOS button

All plans include onboarding, the iOS & Android apps, and a 14-day free trial. No credit card required · Cancel anytime.

FAQ

Frequently Asked Questions

How quickly can my team get started?

Most properties go live within 48 hours. We'll guide you through onboarding, set up your departments, and train your team — no IT required.

Does Metro InHOUSE work on mobile?

Can I customize workflows for my hotel?

Is my data secure?

Do you offer integrations?

What kind of support do you provide?

Ready to Run a Better Hotel?

Join hundreds of hotels using Metro InHOUSE to streamline operations, empower their teams, and delight every guest.